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Reviews of SkatePro
 Verified Buyer |
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| "couldnt be happier" | |
| lottie p. (Brighton) | 29-06-2020 |
| Verified Buyer |
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| "Great Service again, I have another purchase in mind ....." | |
| Ben P. (London) | 28-06-2020 |
| Verified Buyer |
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| "Nice and easy" | |
| Connor read (portishead) | 27-06-2020 |
| Verified Buyer |
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| "I've not shopped with SkatePro before, but it's a site i'll always look at now when looking for skate supplies. They were clear with re-stock dates on an item I'd ordered, which was nice. But even better the date of delivery was a good week before they were due to be in stock. Clear comms, easy delivery, would recommend." | |
| Haydn Rees (Bristol) | 26-06-2020 |
| Verified Buyer |
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| "Very swift and prompt delivery, very pleased with quality of skates...will recommend..." | |
| Amar Jaiswal (Swanscombe) | 26-06-2020 |
| Verified Buyer |
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| "Brilliant company, my partner recommended skatepro as he got his skates from this company and delivered them quickly. So I ordered a different make of skate and was very quick reliable service." | |
| Kerry Munro (Edinburgh) | 25-06-2020 |
| Verified Buyer |
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| "Light, feel safe, fit perfectly and great colour!" | |
| Silvia A. (London) | 25-06-2020 |
| Verified Buyer |
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| "Great product super fast delivery to the UK Would highly recommend" | |
| Philip hawkins (Highbridge) | 25-06-2020 |
| Verified Buyer |
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| "Excellent" | |
| Catherine Bell (Craigavon) | 25-06-2020 |
| Verified Buyer |
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| "Great product and fast delivery." | |
| Stephen p. (Liverpool) | 25-06-2020 |
| Verified Buyer |
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| "Full professionalism and customer service, inline skates came on time and well packaged, thanks to customer service I chose the right size. Recommend! :)" | |
| Slawomir B. (Dundee) | 25-06-2020 |
| Verified Buyer |
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| "Excellent - got exactly what I ordered and quickly." | |
| nilam s. (London) | 25-06-2020 |
| Verified Buyer |
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| "Great Service, already planning my next purchase : )" | |
| Ben P. (London) | 24-06-2020 |
| Verified Buyer |
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| "Brilliant company to deal with will definitely use again." | |
| Christopher Jones (Cwmbran) | 24-06-2020 |
| Verified Buyer |
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| "Brill company to deal with and fast dispatch of order's would highly recommend for all future purchases" | |
| Lisa S. (Cwmbran) | 24-06-2020 |
| Verified Buyer |
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| "Delivered goods sooner than expected thanks skatepro" | |
| Rizwan Ayyub (Manchester) | 24-06-2020 |
| Verified Buyer |
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| "Verry hapy. Fast delivery. Great customer service" | |
| Artur N. (Dolgarrog) | 24-06-2020 |
| Verified Buyer |
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| "I could not believe how fast and transparent the delivery was to the UK. Literally had them within a few days which is faster than most UK deliveries presently. Clear and easy tracking of the parcel too. Prices were comparable if not cheaper then some UK based stores. Will use again." | |
| Zoe H. (Amersham/Chesham) | 24-06-2020 |
| Verified Buyer |
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| "Good" | |
| V. Goatcher (Storrington) | 24-06-2020 |
| Verified Buyer |
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| "Great the skates came early which is always a bonus lol" | |
| Pia Ashton (Haxby) | 23-06-2020 |
| Verified Buyer |
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| "very good, would definitely use again." | |
| Jonathan lewis (Newtownards) | 23-06-2020 |
| Verified Buyer |
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| "cant fault them :)" | |
| Roy S. (Crowle) | 23-06-2020 |
| Verified Buyer |
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| "Quality" | |
| Will Abbott (Dartford) | 23-06-2020 |
| Verified Buyer |
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| "Excellent to deal with . Great Communication. Bike came on the time stated. Thank you" | |
| Spencer Isaacs (Bredbury Green and Romiley Ward) | 23-06-2020 |
| Verified Buyer |
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| "Excellent." | |
| Natalie B. (Edinburgh) | 23-06-2020 |
| Verified Buyer |
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| "SkatePro where great, purchase was easy, website easy to navigate, skate pro sent me plenty of updates about the delivery of my order and returning certain products was easy. Definitely will be purchasing from skate pro again." | |
| J. Adams (London) | 23-06-2020 |
| Verified Buyer |
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| "nice deck" | |
| Andrew curzon-berners (Milton Keynes) | 22-06-2020 |
| Verified Buyer |
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| "Great service from start to finish, fast delivery tumed up undamaged, kept informed st each stage. Will shop with them again." | |
| Iain Dewar (London) | 22-06-2020 |
| Verified Buyer |
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| "Awesome so happy get one will not regret it" | |
| Damen Macleod (Middlesbrough) | 22-06-2020 |
| Verified Buyer |
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| "Wicked never had any problems" | |
| Chris loates (Warsop) | 22-06-2020 |
| Verified Buyer |
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| "Quick easy and friendly service" | |
| Ashlie webs (Grimsby) | 22-06-2020 |
| Verified Buyer |
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| "Retailers world wide could learn a lot from skatepro. Brilliant service. Ordered late Friday, items in our hands Sunday lunchtime. Everything was correct to order. We now have two very, VERY, happy children. Thank you skatepro, we are now life long customers." | |
| Steven Davies (Buckley) | 22-06-2020 |
| Verified Buyer |
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| "Ordered Fuse knee and shin pads on late Monday evening, and arrived today bang on time! ;) Fantastic service all round, especially during lockdown of covid 19! we use DPD, they are the best delivery people out of all of them!! Many thanks, my son will be very happy on his birthday! Stay Safe ;)" | |
| Marie Darby (Colne, Lancashire. England) | 19-06-2020 |
| Verified Buyer |
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| "Excellent service. Super speedy delivery as always :)" | |
| Emily C. (Colchester) | 18-06-2020 |
| Verified Buyer |
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| "BMX bike bought Dec '19 for novice, lightweight son. Frame broke end April '20 - 4 mths after purchase. Consumer Laws require repair/replacement of products < 6 months old, or refund if needed. 8 weeks on & still no outcome. I repeatedly chase. Skatepro repeatedly disappoint. Promises of responses lead to more promises of responses/repeat requests for information - not to satisfactory customer outcome. This company is using Covid19 as an excuse to avoid their obligations. I work with 1 global & 1 local company. Both had huge uplift in customer contacts yet met those requirements and had positive customer feedback. I did not want this product to break. I bought it in good faith for the exact use detailed on SkatePro's website. I don't want a disappointed son. That's enough to deal with. Poor customer service is an insult. I would recommend anyone thinking of buying a product through SkatePro to go to somewhere that cares about its customers and after purchase support." | |
| Sue Mannion (Farnham) | 17-06-2020 |
Reply from SkatePro: Hi Sue, Unfortunately, the pandemic created unexpected and really slow response time from us and our supplier, I truly apologize for it. Fortunately, we managed to get back to you and provide a solution that fixed the issue with your bike. Don't hesitate to contact us again if you might need further assistance /Filippo |
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| Verified Buyer |
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| "Top service/ great prices" | |
| Kam Haghighi (Bournemouth) | 17-06-2020 |
| Verified Buyer |
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| "Ridiculously fast delivery, received within 2 days to the UK! Had previously emailed about the Sway 57's, perfect advice and SO glad I went with this company. LOVE my new skates and wouldn't hesitate to order from again!" | |
| Gina Childs (Corby) | 12-06-2020 |
| Verified Buyer |
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| "Bought skates , amazing quality , definitely will buy again" | |
| Maddie M. (St.austell) | 12-06-2020 |
| Verified Buyer |
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| "Bought a Primitive skate deck off these guys. When the board arrived it was scratched and damaged. I did not want a refund just a replacement so emailed them straight away with pictures of the damage. After a week or no reply I mailed again and again the following week still no reply.Fed up I went through the returns process to get a refund. The sending back for free with DPD only works if you can drop to a DPD centre of course in my city all points are shut due to COVID. I once again tried to email about this to no reply. I sent it back at a cost of £20 to myself. Two days later a email to say I had been refunded the price of the deck. So basically out of pocket for Skate Pro sending defective goods. I emailed trying to get my shipping costs back but also ignored. I will never shop here again" | |
| JAMIE FLUKES (Bristol) | 11-06-2020 |
Reply from SkatePro: Thank you for your feedback on your experience with us. We are so sorry to hear that it was not a good one, but due to the times we were in at that stage, delivery and replied were both delayed so we do truly apologize! In the chance, you do decide to shop with us again, be sure to use the same email as the original purchase and I will make sure to provide you assistance on your purchase to ensure you have the best experience possible to make up for the bad one! /Adam |
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| Verified Buyer |
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| "Not happy with service as I bought brake pads for my sons bike. I found out that the pads are the wrong type for his bike so emailed to cancel order straight away. I again emailed this morning and have now had a text saying order dispatch? Why" | |
| Rob Yeo (Church Village) | 09-06-2020 |
Reply from SkatePro: Thank you for your review. We aim to send customer orders out as quickly as possible and in this case it meant that we were not able to change your order int time. We will reach out to you directly to find a solution for you 😇 /Abigail |
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| Verified Buyer |
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| "Ordered my skates late one evening, two days later they arrived! Excellent service from start to finish. Ready to make my next purchase!" | |
| Alexia Meredith (Wood Walton) | 07-06-2020 |
| Verified Buyer |
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| "Outstanding service from start to finish cant recommend these guys enough really really happy! Pre ordered my skates for dispatch on the 8th of June also called and added a new helmet and gloves to my order whilst waiting and everything arrived today, early! All fit great and the team couldn't have been more helpful along the way making the whole process pleasent and painless. Delt with alot of idiot skate shops in the past but skatepro are bang on and I will only use these guys from now on, thanks again 🤙🏻" | |
| Andy Griffiths (Chelmsford, Essex) | 06-06-2020 |
| Verified Buyer |
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| "Excellent online service from skate pro. From the moment I placed order I received all the communication I needed, order confirmation, dispatch confirmation, then communication from DPD on my delivery date and received and hour window given to me in the morning. A great combination of two good companies made this transaction speedy and handled very well. Delivery time was great considering deliveries are taking longer during coronavirus "lockdown". Thank you very much" | |
| Carl Crabbe (Colchester) | 06-06-2020 |
| Verified Buyer |
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| "I’ve only used these skates a handful of times and I’ve now got two massive cracks from the heel of each boot running up to the cuff, and one shoelace eyelet which has ripped clean out of the boom, leaving split plastic. Also the grab handle on the MyFit boot liner snapped on the first time I ever put the skates on. Essentially they’re very very flimsy and disappointing quality" | |
| harry carron (Worcester) | 02-06-2020 |
Reply from SkatePro: Thank you for your review. We are really sorry that you experienced this issue with your skates. We are pleased to report that we submitted a claim for you and were issued a full refund. /Abigail |
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| Verified Buyer |
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| "I've ordered inline skates in shop. They sent me parcel with wrong postcode so DPD return parcel to sender. I write with Them about resend me my parcel with correct postcode. Now has gone about a month and I got no my parcel no money back. So I think I lost over £100. My advice is be careful when You buy anythinkg from this shop." | |
| Krzysztof Radlinski (London) | 30-05-2020 |
Reply from SkatePro: Hi Krzysztof, Thanks for your review. Unfortunately, we received a wrong postcode so, as soon as the package was returned to us, we issued you a full refund. Sorry again for the inconvenience! /Filippo |
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| Verified Buyer |
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| "I contacted 5 Skate outlets leaving messages to call me back to help to choose the right Skates. Only 2 called back; Denissa from SkatePro and another (in the UK). Denissa really impressed me with her willingness to help me, but the other didn't seem bothered, so I called Denissa back to finalise my choice; the size 9.5 Roces Gymnasium 2.0’s. They arrived after only 2 days and looked amazing. Unfortunately, they were a bit tight, so I contacted SkatePro again and spoke to Abigail who was also brilliant in helping me. Rather than wait for the 9.5's to be picked up and the new 10's delivered, I just bought the 10's and await for DPD to pick the 9.5's up. I’ve been so impressed with SkatePro that I felt compelled to write this review and would recommend SkatePro to anyone looking to buy Skates or any of their products as their customer service is brilliant, especially Denissa and Abigail. Thank you and well done. Please keep up the great work. Vince" | |
| Vince Testa (Kempston Bedford) | 29-05-2020 |
| Verified Buyer |
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| "I brought a Flexsurfing V2 Air Waveboard for my daughter’s 11th birthday though the thread in the board broke after 20 minutes and now she is unable to use. I am waiting a response from Skatepro and hopefully they can resolve this problem. Order no 2502500" | |
| Richard Dymond (Seaton) | 26-05-2020 |
Reply from SkatePro: Hi Richard, Thanks for your review. Sorry to hear what happened with the board, we got in contact with you solved the issue. 😄 Let us know if we can help you further! /Filippo |
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| Verified Buyer |
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| "Hi. I receive empty parcel, im waiting weeks for any actions from this company, i returned 1 item 2 weeks ago without response. I ordered items from here about 5 times. Rest was ok but if u have any problems with orders it takes ages." | |
| Patryk Kwiatkowski (Belfast) | 25-05-2020 |
Reply from SkatePro: Hi Patryk, Thanks for your review. I'm happy to hear that you always had good experiences with us in the past 😄 Unfortunately, this spring/beginning of summer we had a lot of issues with responding fast to customers' inquiries due to the Corona situation. Fortunately, now everything is back to normality 👌 /Filippo |
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| Verified Buyer |
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| "I had 2 orders and one was delivered very quickly and for the other one still waiting. They said that my order has been dispatched but spoke with DPD and they said to speak with the sender because nothing was sent. 3 stars because the call center is closed and if I want to speak with somebody the only way is on Facebook (also u need to wait a couple of hours to have a reply from them). PS: I had another issue with the previous order but I will not mention it. Still waiting for a reply regards my order." | |
| Stefan Buican (Loughborough) | 23-05-2020 |
Reply from SkatePro: Thank you for your review. We are sorry that you experienced some delays with your order, during the pandemic shipping companies were under more strain but things are running much more smoothly now. We are happy to see that you did receive both of your parcels. /Abigail |
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| Verified Buyer |
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| "really good service for all my transactions and pre-covid-19 very easy to get hold of so good customer service." | |
| TIMOTHY RIACH (GRAYS) | 22-05-2020 |
| "Amazing customer service. Really quick reaponses. Quick to help even though it was my mistake, and did it so fast no change on my delivery date," | |
| Connor R Thomas (3az Llanelli Carmarthenshire) | 14-05-2020 |
| Verified Buyer |
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| "Amazing website. Good Prices." | |
| Rutian James (Abingdon) | 09-05-2020 |
| Verified Buyer |
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| "Good website and items delivered quickly and well packaged" | |
| Siobhan Jones (Birmingham) | 25-04-2020 |
| Verified Buyer |
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| "Absolutely brilliant, brought some heated gloves for my wife which unfortunately had a faulty battery, skatepro went out of there way to rectify the problem, and did, I have never experienced such incredible customer service and would definitely recommend them in a heart beat" | |
| Roland Heal (London) | 25-04-2020 |
| Verified Buyer |
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| "Sturdy like new light and great price.Very pleased." | |
| Jacqui Beard (Epsom) | 23-04-2020 |
| "I was trying to buy a brake for my roller blades as well as a new blades. I spoke with a lovely lady on the phone and she said she needs the measurements so we can choose the correct brake. We have exchanged the emails but she have never replied. I tried to sell the shop for a several times but eventually I gave up. No break for me, no money for Skatepro." | |
| Martyna Dziwisinska | 23-04-2020 |
Reply from SkatePro: Hi Martyna, Thanks for your feedback, I'm sorry for the inconvenience you faced, due to the pandemic our usual response time was way longer than our standards. Don't hesitate to contact us again about any questions you might have! /Filippo |
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| Verified Buyer |
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| "Despite the challenges the Coronavirus is having on businesses, the skates arrived very quickly. Many thanks." | |
| S. Ball (Southport) | 22-04-2020 |
| Verified Buyer |
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| "im a very happy customer will order again. thanks." | |
| stuart sherlock (Coventry) | 21-04-2020 |
| Verified Buyer |
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| "happy with the purchase and delivery, and with the equipment I bought" | |
| Damian Sokolowski (Aberdeen) | 21-04-2020 |
| Verified Buyer |
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| "Thank you" | |
| Tracey Louise Williams (Cambridge) | 21-04-2020 |
| Verified Buyer |
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| "Good service, and excellent products" | |
| Euan F Proud (Glasgow) | 21-04-2020 |
| Verified Buyer |
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| "Fast delivery. Very good." | |
| Cristian Rotar (London) | 20-04-2020 |
| Verified Buyer |
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| "A+ product quick delivery" | |
| David Stevens (Clevedon) | 20-04-2020 |
| Verified Buyer |
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| "Very happy with the inline skates. Thank you" | |
| Catherine Trigkilidas (SWANSEA) | 20-04-2020 |
| Verified Buyer |
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| "Hi. I'm not comfortable with this skate the size is small. Not happy with it i was waiting about 4 days to get my skate but now i see its small than the size that i ordered." | |
| S. Jahankhah (Leeds) | 20-04-2020 |
Reply from SkatePro: We are very sorry to read that your skates did not suit you. If you wish to send them back to us in order to exchange them for a size up, please refer to our return order page: https://www.skatepro.com/en-us/d58.ht 😊 Please note that a deduction will be made if signs of usage have been found. Annabelle |
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| Verified Buyer |
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| "1st class thank you." | |
| sr h. (Cumbria) | 20-04-2020 |
| Verified Buyer |
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| "Really quick delivery and a great product." | |
| Mike C. (St. Day) | 20-04-2020 |
| Verified Buyer |
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| "Quality product" | |
| Andrew Hinton (Oxford) | 20-04-2020 |
| Verified Buyer |
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| "Great service 👍🏼" | |
| Paul Toomer (Romsey) | 20-04-2020 |
| Verified Buyer |
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| "Great bike, easy to build, my boy was well happy on his birthday. Quick delivery as well.recommended." | |
| Gary Rodden (London) | 17-04-2020 |
| Verified Buyer |
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| "Fantastic company to deal with !!! The bike I ordered for my son arrived sooner than expected, an he is over the moon with his new Haro Racelite :-))" | |
| Matt Budd (Maldon) | 16-04-2020 |
| Verified Buyer |
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| "Fast delivery" | |
| Kai Wong (Cambridge) | 16-04-2020 |
| Verified Buyer |
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| "Excellent. The service was as we have come to expect." | |
| Adam Murphy (Haverfordwest) | 15-04-2020 |
| Verified Buyer |
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| "Good value and swift postage, shipped from Denmark surprisingly, assumed it was a UK based company. Regardless, great service thank you." | |
| J. Sanderson (holmfirth) | 15-04-2020 |
| Verified Buyer |
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| "First class from ordering to receiving the goods." | |
| Darell Baggaley (Newcastle under Lyme) | 15-04-2020 |
| Verified Buyer |
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| "Easy and quick ordering - great delivery method definitely our place to order from in the future!" | |
| Lana Pocock (Walkden) | 15-04-2020 |
| Verified Buyer |
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| "Very happy with the item i got and how i was update on item when it come to be delivered told me a time and it was in that time it come Will be getting more stuff from them" | |
| Paul Ashby (East Sussex) | 15-04-2020 |
| Verified Buyer |
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| "Easy quick service will be ordering again" | |
| Martin Potten (Penryn) | 14-04-2020 |
| Verified Buyer |
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| "High quality products from reputed brands at a very competitive price, reliable on time delivery. I've purchased 2 sets of ice skates from you before and got the same excellent experience with this latest purchase of roller skates + pads." | |
| Suprasan Kodial (UXBRIDGE) | 14-04-2020 |
| Verified Buyer |
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| "Easy to order and delivered quickly, even with being in lockdown. Great service." | |
| Kate S. (Southrepps) | 14-04-2020 |
| Verified Buyer |
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| "Very happy with SkatePro can't fault them." | |
| Matty Tweed (Polesworth) | 14-04-2020 |
| Verified Buyer |
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| "Not great" | |
| Yanie A. (Barry) | 14-04-2020 |
Reply from SkatePro: Hi Yanie, Thank you for the 2 orders you have placed with us. We tried to get in contact with you, but we haven't heard anything back. We will be more than happy to help. //Yasin |
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| Verified Buyer |
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| "After 4 times of using the wheels are square and I’ve got to go buy new bearings and new wheels equalling to £127 from another website." | |
| Jordan liddard (London) | 14-04-2020 |
Reply from SkatePro: Hi Jordan, I am really sorry we couldn't get back to you. if you still having problems with your skates please send us an email and we will try to fix them as soon as possible. //Yasin |
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| Verified Buyer |
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| "Fab product and speedy delivery. My son was made up. Thank you" | |
| Karen Mcconnell (Connahs quay) | 14-04-2020 |
| Verified Buyer |
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| "Great" | |
| sabrina m. (London) | 14-04-2020 |
| Verified Buyer |
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| "Good" | |
| PAULIUS PANIUSKIS (Southampton) | 11-04-2020 |
| Verified Buyer |
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| "Board arrived in good time despite all the virus troubles. Great board, well built and my 9 year old son loved the Star Wars graphics. Great gift for my boy. Thank you." | |
| William Drysdale-Wood (Newquay) | 07-04-2020 |
| Verified Buyer |
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| "its unfortunate that this couldn't be sorted but skate pro had a lot of time to deal with my order sent my order the most expensive thing in the order was missing a 50 ish quid they have done absolutely nothing no refund no replacement unfortunately I'm 50 pounds out of pocket and can not recommend them 1 month and no to very little reply from them its a shame that i have to right a bad review but yea bad experience" | |
| H. Savage (Halsall Ward) | 06-04-2020 |
Reply from SkatePro: Hi Harrison, Thank you for your review, as we have explained to you we were experiencing some delays during the circumstances we have all been going through. I am glad we were able to send you a replacement part as soon as contacted us. We are always happy to help. //Yasin |
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| Verified Buyer |
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| "Great service, clear website & delivery was great (especially considering current restrictions). Thanks 😊" | |
| Sarah Applegarth (Hexham) | 06-04-2020 |
| Verified Buyer |
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| "These skates were delivered in very quick time even although it is during coronovirus lockdown . They look well made and will last for a ages . Lovely colour too .My granddaughter is later in the month so hasn't recieved them yet but I know she'll love them !" | |
| Mrs Lisa Smith (Glasgow) | 06-04-2020 |
| Verified Buyer |
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| "Great service, quick delivery, couldn’t ask for more, thank you!" | |
| James M. (Durham) | 04-04-2020 |
| Verified Buyer |
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| "Fast delivery didn't have to wait long extremely happy with the whole service really good experience with no problems" | |
| Besen Kamil (Enfield) | 02-04-2020 |
| Verified Buyer |
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| "Superb customer service, good price and an excellent product - I highly recommend SkatePro." | |
| Andrew Turner (Auchenblae, Aberdeenshire) | 01-04-2020 |
| Verified Buyer |
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| "Good delivery and helpful Over the phone" | |
| Mister C. S. (Harrow London) | 01-04-2020 |
| Verified Buyer |
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| "Reliable fast service, incredible customer service, cannot fault." | |
| Michael Feetenby (Huntington) | 01-04-2020 |
| Verified Buyer |
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| "Speedy delivery, even during Covid - 19" | |
| M. Mileham (Harpenden) | 01-04-2020 |
| Verified Buyer |
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| "👌🏼" | |
| Melissa smith (Blaenau gwent) | 01-04-2020 |
| Verified Buyer |
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| "Very good quick and easy service" | |
| Donna Savory (Hereford) | 30-03-2020 |
| Verified Buyer |
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| "Everything came quick and was a good price." | |
| Matthew hill (Newquay) | 30-03-2020 |
| Verified Buyer |
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| "Excellent customer service, good communication and fast delivery" | |
| VICTORIA WILKES (Cramlington) | 28-03-2020 |
